I'm a local government practitioner with more than 25 years of experience serving communities from the inside. I currently serve as Township Administrator and Chief Executive Officer for Springfield Township in Hamilton County, Ohio, so I understand the daily realities of this work firsthand: limited resources, high expectations, difficult conversations, public pressure, and team members who care deeply but are often stretched thin.

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I’m also a husband and a father, and my faith plays an important role in how I try to live, lead, and treat people. Those parts of my life have shaped the way I see this work too. They have reminded me that people want to feel seen, valued, respected, and cared for, whether that is at home, at work, or in the community they call home.

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Municipal Hospitality wasn’t born out of a strategy session or a professional pivot. It came from something I kept noticing after decades in local government. We were solving problems, processing permits, passing budgets, responding to calls, and getting things done. But sometimes something was still missing. Residents could walk away frustrated, not necessarily because of the outcome, but because of how the experience made them feel. Team members could be doing their jobs well while slowly losing connection to the purpose behind the work.

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That realization became Municipal Hospitality. It wasn’t born from reinvention. It was born from recognition. The opportunity isn’t necessarily to change what local government does. It is to do the work with greater purpose, intentionality, and consistency.

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My approach is practical, human, and grounded in the belief that local government is not only in the business of providing services. We are also shaping how people experience the place they call home.

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In that sense, we’re already in the hospitality business.